One of the greatest money transfer options in Uganda is through Airtel Money. It’s used not just in the country but in most African nations such as Kenya, Rwanda, Burundi, and Nigeria.
The most common problems experienced by consumers are blocked or forgotten Airtel Money PINs, which can be reset by either yourself or the telecom customer service team. Want to know how to change your Airtel money PIN, keep reading.
When you forget your Airtel money PIN and you attempt more than 5 times to access your account, it will most certainly result in Airtel blocking your account.
Blocking access to an account has the benefit of protecting your funds if another person tries to use your account to commit fraud or break in.
Resetting your Airtel Money PIN
If you forget your PIN, having a way to reset it without contacting the Airtel customer service team is the ideal solution to your pressing problem.
By getting a temporary PIN or by simply responding to the security questions associated with your account, it is highly likely that you can reset your Airtel Money PIN and recover access to your account.
If successful, you can then create a new, simple-to-remember PIN to replace your blocked Airtel Money PIN.
You must visit the Airtel service centre or call the customer care line at 100 to have your account activated with a temporary PIN if it has a large account balance over UGX 5,000 (about 1.5 USD).
How to reset your Airtel Money Pin in Uganda
For this method to work, your account balance must be UGX 5000 or less
- Dial *185# to bring the Airtel menu
- Choose option 10 ( My account)
- Choose Option 1 (Set Other Number) from the PIN Reset Menu.
- Next, provide a quick access Airtel number.
- A temporary PIN will be issued to the selected backup or other number.
- Then, look through the messages on the backup number to find a temporary pin that Airtel Money has sent.
- After receiving it, dial *185# again to access your Airtel money account (the one with the forgotten PIN).
- Then type in the temporary PIN you were given by your backup number.
- Enter your new Airtel Money PIN after it has been approved.
- With your newly created PIN, your Airtel Money account will be unlocked and usable.
Use security questions to reset your Airtel Money account.
- Make your selection from option 5 (reset PIN with the secret word) on the Airtel Money PIN Reset Menu.
- Questions about your Airtel Money account’s security will be asked of you.
- Input a new Airtel Money PIN for your account after answering all the questions truthfully.
- You can then call Airtel customer service to have your account unlocked if the questions’ responses are incorrect.
- Your PIN reset will take place without any restrictions on account balances.
Conclusion
In summary, for security reasons, you can only reset your forgotten Airtel Money PIN if your account balance satisfies the relevant requirements. Your account must be loaded with UGX 5,000 or less in Uganda.
In case your account balance is higher than this amount, you won’t be able to change your PIN to a different number unless you previously had it set before you reset your account PIN.
In any case, you can select a different number to which a temporary PIN will be set for you to access Airtel Money again if you know something about your old account PIN. You can then create a new PIN after receiving a temporary one.
The only ways to reset your account are to know the security questions associated with it, remember your old PIN, or have the minimum balance necessary to use an alternate number.
If you are unable to change your PIN using the steps shared above, please get in touch with the Airtel Money customer service team and provide identification as identification of account ownership.
