Table of contents
Losing a SIM card can be a hassle, but Airtel Uganda has a simple procedure in place to help you replace your lost SIM card without much trouble.
Follow these steps to get a new SIM card and regain access to your mobile services:
| 1 | Block the Lost SIM Card |
| 2 | Visit an Airtel Store or Dealer |
| 3 | Carry Required Documents |
| 4 | Filling Out a SIM Replacement Form |
| 5 | Verification Process |
| 6 | Receive Your New SIM Card |
| 7 | Activate the New SIM Card |
| 8 | Recharge and Resume Services |
| 9 | Update Contacts and Apps |
| 10 | Keep the New SIM Secure |
1. Block the Lost SIM Card:
The first step is to block your lost SIM card to prevent any unauthorized usage. You can do this by calling Airtel’s customer care service as soon as possible.
Contact Airtel Uganda’s customer care at 100 from another Airtel number. Inform the customer care representative about the loss of your SIM card and request them to block it immediately.
2. Visit an Airtel Store or Dealer:
Once you’ve blocked your lost SIM card, you’ll need to visit the nearest Airtel store or an authorized Airtel dealer.
You can find the closest Airtel store using the store locator on Airtel Uganda’s official website or by asking locals for directions.
3. Carry Required Documents:
When visiting the Airtel store or dealer, make sure to carry the following documents with you:
- National ID or passport (original and a photocopy)
- Passport-sized photographs (usually 2)
- Any previous SIM card or phone number details
4. Filling Out a SIM Replacement Form:
At the Airtel store or dealer, you’ll be required to fill out a SIM replacement form.
This form captures essential information like your name, contact details, and the lost SIM card number. Make sure to provide accurate information to ensure a smooth process.
5. Verification Process:
After submitting the form, the store or dealer will verify your documents and information. This step ensures that the SIM replacement is being requested by the rightful owner.
The verification process may take a little time, so be patient.
6. Receive Your New SIM Card:
Once your documents are verified, you’ll be provided with a new Airtel SIM card. The SIM card will come with the same mobile number as your lost SIM, unless you decide to change it.
7. Activate the New SIM Card:
Insert the new SIM card into your phone and restart it. You may need to enter a PIN or PUK code provided with the new SIM card.
Follow the instructions on your phone’s screen to complete the activation process.
8. Recharge and Resume Services:
After activating the new SIM card, you can recharge it with airtime to start using your mobile services again.
Airtel Uganda offers various recharge options, including scratch cards, mobile money, and online top-ups.
9. Update Contacts and Apps:
Inform your contacts about the new SIM card and update your number on various platforms, apps, and services where you’re registered with the lost number.
10. Keep the New SIM Secure:
To avoid going through this process again, make sure to keep your new SIM card secure. Consider saving your SIM card’s serial number and other important details in a safe place.
Replacing a lost Airtel SIM card in Uganda involves these steps, which are designed to ensure the security of your mobile services and personal information.
Remember to carry the necessary documents and be patient during the verification process at the Airtel store or dealer.
