Here Are Some Frequently Asked Questions about Airtel Uganda

This article provides a list of codes for accessing different Airtel packages in Uganda.

Airtel Uganda is one of the leading providers of prepaid and postpaid mobile and 4G services in Uganda. It has a big coverage in Uganda and it’s one of the leading telecommunication companies in Uganda with a big number of mobile telephone subscribers. 

It’s sometimes challenging when you buy an airtel sim card when you don’t know how to access the different services or even activate the different promotions and packages offered by the company.

Our team at Flash Uganda Media has compiled a list of the most popular codes to access different Airtel services. 

How do I get connected to airtel?

You go to an Airtel Uganda service centre or dealer with UGX 2000/= with the following requirements

• A valid Ugandan National ID for Ugandans
• A valid passport for non-Ugandans
• A refugee ID for refugees

Please note that you need the above for replacing a lost line or sim card

How do I contact airtel customer care?

You can contact Airtel Uganda customer care for help using the following means.

• Call 100 ( It’s the 24-hour free helpline)
• Call 0705100100
• Send SMS to 100
• Send email to: customerservice@ug.airtel.com
• Twitter: @Airtel_ug

How do I know my airtel mobile number?

Dial *120# yes

How do I load airtime to my airtel number?

You can buy airtime from your Airtel money account or you can go to a nearby airtel agent.

How do I check my airtime balance on my airtel line?

Dial *131# and yes

How to load a data bundle on airtel?

Dial *175# yes and follow the commands to choose your desired package

How to check data bundle balance on airtel?

Dial *175*4# yes

How do I load Pakalast and Kyabise?

Dial *149# yes and follow the commands to your desired package

How do I activate My Pakalast?

Dial *149*1# ok

My Pakalast has 2 options

• Minutes and 
• Data 

How do I load SMS bundles on Airtel?

Dial *180# yes and follow the commands

How do I load international calling bundles on airtel?

Dial *146# yes and follow the commands to choose your desired package

How do I go to Airtel money or Airtel mobile money?

Dial *185# yes 

How do activate the airtel Mega bonus?

Dial *188# yes

How to borrow airtime on airtel?

Dial *155# yes

How do I borrow data on airtel or how do I get data credit?

Dial *143# yes

How do I borrow minutes on airtel?

Dial *143*3# yes 

How do I check my calling bundle balance?

Dial *170# yes

To know your KYC status or to check if your line is registered?

Dial *197# yes

How do I stop unwanted messages sent by airtel?

Dial *196# yes

How do I manage my caller tune account?

Dial *175# yes

What is the airtel message centre number?

75256750100199 and 70256700000088

How do I send a “call me back” message?

Dial *100*7*7* number# yes

How do I send or share airtime with another airtel subscriber?

Dial *166*amount*number to receive# yes

How do I share data with another airtel subscriber?

Dial *175*5*2* number# then yes

How do I share data through airtel Tugabane?

Dial *175*5*1*1*dependent number# yes

How do I activate freaky Friday?

Dial *149*10# yes. Or Dial *149# yes then choose option 10 for freaky Friday. Please note that this option (10) is only available on Friday and on other days it will not be available on the *149# menu.

Freaky Friday has the following terms and conditions

• You can load for 24 hours or 3 days
• You can activate using airtime or mobile money 
• Freaky Friday now gives you data and minutes
• You can also buy Freaky Friday for another airtel customer

Check out the T& C here at https://www.airtel.co.ug/