Gone are the days when it was impossible to reverse a transaction that has already been made. With Airtel Money, you may safely return money sent to a false number, just like you could with MTN Mobile Money. The procedure is rather simple, and you can don’t by yourself.
When transferring money using Airtel money in Uganda, the recipient’s name and phone number are visible. Even still, a wrong transfer can be made by almost anyone. That’s why knowing such information is very vital.
In case you’ve tried calling the receiver and they aren’t responding, or their number has been turned off, don’t panic, there’s still a solution. This article will show you exactly how you can reverse a wrong Airtel money transfer and get the money back to your Airtel Money Wallet.
Steps to reverse money sent via Airtel Money to the incorrect number or a large amount sent to the right number:
- Open the Airtel money Text SMS to get the receipt for your transfer.
- Copy the message’s Transaction ID. Alternatively, call *185*10# and copy the ID from the page of recent transactions.
- On the dial pad of your phone, enter *185#.
- Choose option 10 which is “My Account”
- Choose option 8 which is “My Transaction Reversals”
- Select Option 1 which is “Initiate Transaction Reversal”
- Select option 1which is “Other Send Transactions”
- The Transaction ID from your Airtel Money message should be entered at this point.
- Verify the sender, recipient, and transaction information.
- To verify the reverse transaction, enter your Airtel Money PIN.
To get the money back right away after starting a transaction reversal on your phone with Airtel Money, call the recipient and request them to approve.
How to approve a reversal if you’re the receiver
- Dial *185# on your phone
- Select option 10, My Account.
- Choose option 8, My Transaction Reversals.
- Go to option 2, Approve Transaction Reversal).
- Choose the transaction from the list (option 1) if it’s only 1 person that has started a reversal.
- Finally, enter your Airtel Money PIN to confirm the reversal.
Additionally, it’s likely possible that the receiver may refuse to approve the reversal. In cases such as these, quickly call the Airtel customer service line at *100 and ask the representative to approve your reversal so you can get your money back immediately.
After three days, if the recipient or customer service representative has not confirmed the transaction, your money will be immediately sent back to your phone without further action being necessary.
Cases in which you’re most likely to receive your money back to your phone
- The recipient must not have made a withdrawal. Meaning the money should still be showing on their account.
- As seen in the stages above, you must have started the transaction reversal.
- Call the customer service team at *100 to approve any immediate reversals.
Conclusion
By starting the reversal yourself and getting customer support or the intended recipient to accept it, you can have money sent to the incorrect number using Airtel Money reversed. You can only win in this situation by acting fast!
Do not wait for days or even minutes because you risk the receiver withdrawing the money after which you can’t get it back. Also, ensure to always double crosscheck the recipient’s number before approving to send money.
Editor’s Note: Please contact flashugnews@gmail.com if you find any of the content to be inaccurate or outdated.
